I have never had that same experience and glad to say I haven't. It sounds like the wood was green and full bark still on it. Bark is the only wood I see a dark smoke come from, I remove all I can as I put pieces in the FB. I wonder, how often was this rig being checked? An offset usually needs to be feed every hour or so, it makes me think they may have tried to get some sleep and loaded it way too heavy counting on the controller to tend the fire, which then almost went out and couldn't clear the air. As for the inside of the cooker, he could just pressure wash it and fire it up good and hot. Let the rascal burn for a few hours and it should be good.
jm2cw